A clearer rental, from the start.

Booking & your refundable deposit

Your booking is confirmed once your details are complete and your ₱500 reservation payment has been received.

The ₱500 reservation payment also serves as your refundable security deposit. It is refunded after the vehicle is inspected when you return it.

We accept GCash, bank transfer, cash, Wise, and PayPal. PayPal payments may include fees; confirm the amount with HYBRD before sending payment.

Driver & identification requirements

Have your driver's license and identification ready. Confirm accepted documents and driver eligibility, including age and driving experience, with HYBRD before booking.

Foreign visitors need a valid passport and a valid foreign driver's license. For verification, provide a photo of the passport information page and clear images of the front and back of the license, with the license details and expiration date visible.

We'll agree on how to submit verification documents directly. Please do not attach identity documents to the initial website inquiry.

Every additional driver must be registered and approved before the rental. Unregistered drivers are strictly prohibited from driving the vehicle.

Rental days, extensions & fuel

Each rental day is a 24-hour period. Weekly rates apply to rentals of 7 or more days; monthly rates apply to rentals of 30 or more days.

Overtime charges, any grace period, late-return terms, extensions, and fuel-return requirements are stated in your rental contract. Review these details with us before your rental begins.

Normal cleaning is included. Excessive dirt, stains, or odors may incur a cleaning fee.

Cancellations, rescheduling & refunds

Cancellation or rescheduling requests must be made at least 24 hours before your scheduled pickup time.

Refund requests for cancelled or rescheduled bookings are subject to HYBRD's approval. This is separate from the normal return of the security deposit after vehicle inspection at the end of a completed rental.

Unlimited mileage & approved routes

There is no mileage limit. Driving is permitted throughout mainland Cebu and Mactan Island, subject to safe road conditions.

Travel to other islands, including ferry and RoRo crossings, is prohibited unless you have prior written authorization signed by the owner.

Off-road driving, racing, and driving on unsafe or flooded roads are prohibited.

Insurance, damage & repairs

Insurance claims are subject to the insurer's approval, coverage limits, and exclusions.

The renter is responsible for damage they cause, including applicable insurance deductibles and costs not covered by insurance.

Minor damage may be repaired through HYBRD's trusted partner repair shops. Reasonable, documented repair costs may be charged to the renter.

Report damage immediately. Repairs must be coordinated with HYBRD; unauthorized repairs are not permitted.

Roadside & emergency support

HYBRD provides phone or messaging support for vehicle-related emergencies. For mechanical issues not caused by the renter, we'll coordinate assistance or repairs.

For incidents caused by renter negligence, such as lost keys, incorrect fuel, or avoidable tire damage, the renter may be responsible for the associated costs.

In an accident, immediately contact HYBRD and the appropriate authorities.

Smoking, pets & vehicle care

Smoking and vaping are strictly prohibited inside the vehicle.

Pets are welcome only with prior approval and appropriate protection for the interior.

Please keep the cabin reasonably clean. Normal cleaning is included; excessive dirt, stains, or odors may incur a fee.

Privacy & customer information

The website inquiry opens a draft in your email app. The website does not store the booking information you enter; your email provider handles the draft and sent email.

For privacy questions or requests to delete customer information held by HYBRD, contact us by email, Facebook, or phone. Contact us to discuss record retention before sending verification documents.

Please do not include passwords, payment-card information, or identity-document copies in the initial inquiry.